Shipping policy

Thank you for shopping with SunBub. This Shipping Policy explains our shipping costs, estimated delivery times, order processing, tracking, and procedures for delivery-related issues.

1. Free Worldwide Shipping

SunBub proudly provides free standard shipping worldwide.

There is no standard shipping charge for eligible orders placed through our website.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This is an estimated timeframe rather than a guaranteed delivery date. Actual delivery times can vary depending on the destination, carrier operations, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.

3. Order Processing

Orders may require processing and preparation before being handed to the shipping carrier.

Once an order has been prepared and dispatched, available tracking or shipping information may be provided to the email address associated with the order.

4. Shipping Destinations

We offer worldwide shipping to destinations that can reasonably be served by our available shipping and logistics providers.

In rare circumstances, delivery to a particular destination may be restricted or unavailable due to carrier limitations, legal restrictions, or other logistical circumstances. If we cannot fulfill an order to your destination, we will contact you.

5. Tracking

Where tracking is available, customers may receive tracking details after their order has shipped.

Please note that tracking information can take some time to update after a shipment is initially dispatched.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please verify your:

Recipient name;
Street address;
Apartment or unit number, where applicable;
City;
Province, state, or region;
Postal or ZIP code; and
Country.

If you discover an error in your shipping information, contact support@sunbub.website immediately.

We will attempt to assist, but we cannot guarantee address changes after an order has entered processing or shipment.

7. Delivery Delays

Although we aim for delivery within the stated timeframe, occasional delays may occur because of circumstances such as:

Customs processing;
Carrier disruptions;
Severe weather;
Public holidays;
High-volume shipping periods;
Transportation disruptions; or
Other circumstances outside our reasonable control.

If your order appears significantly delayed, please contact us and we will assist in reviewing the available shipment information.

8. Customs, Duties, and Taxes

International shipments may be subject to local customs procedures, taxes, duties, or import requirements depending on the destination.

Where such charges apply and are not collected during checkout, they may be assessed by local authorities or carriers. Customers are responsible for applicable import charges unless otherwise stated at checkout or required by law.

9. Lost or Missing Packages

If your tracking information indicates delivery but you cannot locate your package, please first check around the delivery location and with household members, neighbors, building management, or the carrier where appropriate.

If you still cannot locate your package, contact us at support@sunbub.website with your order number.

For packages that appear lost in transit, our team will review the available shipping information and work toward an appropriate resolution.

10. Damaged Packages

If an order arrives damaged, please contact us promptly and provide your order number along with clear photographs of the package and affected product.

We will review the issue in accordance with our Return & Refund Policy.