Refund policy

Return & Refund Policy

Last Updated: August 12, 2026

At SunBub, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged items, and order-related concerns.

1. 30-Day Return Policy

We offer free returns on eligible products within 30 days of delivery.

To request a return, please contact us at support@sunbub.website within 30 days from the date your order was delivered.

Unless the item arrived damaged, defective, or incorrect, returned merchandise should generally be:

In its original condition;
Unused and unworn;
Free from stains, odors, washing, or alterations;
Returned with original packaging, tags, and accessories where applicable; and
Accompanied by proof of purchase or the applicable order number.

We reserve the right to evaluate returned products before approving a refund where permitted by applicable law.

2. Free Returns

SunBub provides free returns for eligible return requests made within the applicable 30-day return period.

Please contact our customer support team before sending an item back. We will provide the applicable return instructions.

Items sent to us without first requesting a return may not be accepted or may experience processing delays.

3. How to Request a Return

To begin a return, email:

support@sunbub.website

Please include:

Your full name;
Order number;
Email address associated with your order;
Product you wish to return;
Reason for the return; and
Photos where the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions when applicable.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@sunbub.website.

Please include your order number and clear photographs showing the issue. After reviewing the information, we will work with you toward an appropriate solution, which may include a replacement or refund depending on the circumstances.

5. Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is issued, your bank, credit card provider, or payment service may require additional time to post the funds to your account. These processing times are controlled by the relevant financial institution and are outside SunBub's control.

6. Exchanges

If you would like a different color, style, or other available variation, please contact us. Depending on inventory and the circumstances of the request, we may provide exchange instructions or recommend returning the original product and placing a new order.

7. Non-Returnable Items

Certain items may not qualify for return where required for health, hygiene, safety, or legal reasons. Items that have been materially used, washed, altered, damaged after delivery, or returned outside the applicable return period may also be ineligible, except where applicable consumer law provides otherwise.

Any product-specific return restrictions will be communicated where applicable.

8. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment. If the order has already shipped, you may request a return after receiving it in accordance with this policy.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable consumer protection laws.